Spearheaded a significant $12M initiative to deploy LLM technology across our retail organization, with an emphasis on enhancing the customer experience and optimizing operations. This program aims for a 40% acceleration in insights generation, a 35% increase in customer resolution efficiency, and projected annual savings of $25M through AI-driven automation and decision support. The implementation period spans 18 months, involving 25 core team members, and utilizes Google Cloud's AI infrastructure to ensure scalable and secure deployment. Key focus areas encompass predictive analytics, automation in customer service, and real-time operational insights, positioning us as a leading entity in retail AI innovation.